Power Outage

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A power outage is a loss of electrical service that may be planned or unplanned. Outages can occur due to storms, extreme heat, earthquakes, equipment damage, or Public Safety Power Shutoffs (PSPS) used to reduce wildfire risk.

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How This Affects Alameda County

Power outages occur across Alameda County and can impact daily life and essential services.

Power Outages may affect:

• Traffic signals and transportation

Heating and cooling systems

• Communications and internet access
• Businesses and critical infrastructure

Extended power outages can pose greater risks for:

• Older adults
• People with access and functional needs
• Individuals who rely on powered medical devices
• Children

Note: If you depend on electricity for health, mobility, or communication, planning ahead is critical.

Public Safety Power Shutoffs (PSPS)

Public Safety Power Shutoffs (PSPS) are planned outages used during high wildfire risk conditions to reduce the chance of utility equipment starting a fire.These outages may occur with limited notice depending on weather conditions.

Note: Planning ahead is especially important for individuals who rely on electricity for medical or accessibility needs.

Community Resource Centers (CRCs)

During extended power outages or PSPS, PG&E may open Community Resource Centers (CRCs) to support impacted communities.

CRCs provide basic services such as:

• Device charging
• Information and updates
• Water and snacks
• Restrooms (at select locations)

Two types of CRCs may be established:

Indoor CRCs – Located in community buildings and may offer additional services such as seating, climate control, and accessible facilities

Outdoor CRCs – Typically set up in open areas and provide limited services such as charging and information

Note: CRCs are intended as short-term support locations and may not provide full sheltering services.

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Power Outage Safety Tips

Before a Power Outage

• Sign up for ACAlert to receive emergency notifications
• Identify devices, medications, or equipment that require electricity
• Plan for backup power, charging options, alternate locations, batteries and other alternative power sources/ portable charger or power bank
• Keep emergency supplies, food, water, and medications available
• Make plans for individuals with medical or access needs
• Consider enrolling in utility support programs if you rely on electricity

During a Power Outage

• Keep refrigerator and freezer doors closed
• Use flashlights and use gas stoves instead of candles
• Unplug electronics to prevent damage from power surges
• Use battery-powered or hand-crank radios for updates
• Stay away from downed power lines and report them
• Check on neighbors or others who may need assistance

Note: If conditions become unsafe, consider relocating to a location with power, cooling, or support services.

After Power Is Restored

• Wait before turning on major appliances
• Check food safety and discard items if needed
• Reset clocks, alarms, and medical devices
• Confirm medical equipment is working properly
• Contact your utility provider if power is not restored

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Generator Safety

Portable generators can provide temporary power but must be used safely.

• Never use generators indoors, in garages, or near doors, windows, or vents
• Operate generators outdoors and away from buildings
• Never plug generators directly into wall outlets
• Use extension cords rated for outdoor use
• Allow generators to cool before refueling
• Install battery-powered carbon monoxide alarms

Note: Improper use can cause carbon monoxide poisoning, fire, or electrical hazards.

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Medical and Accessibility Support

If you rely on electricity for medical or essential needs, additional support may be available through PG&E.

Medical Baseline Program: Provides additional notifications and support for customers who depend on electricity for certain medical needs

Self-Identified Vulnerable Program: Offers additional notifications for customers who rely on power for health and safety but may not qualify for Medical Baseline

Note: These programs can help you receive earlier notifications and plan for outages.

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Power Outage Resources 

211 Alameda County: Call 2-1-1 for information and referrals to local services, resources, and support in multiple languages during outages and emergencies

California ISO (CAISO): Monitor statewide grid conditions and energy supply

Pacific ADA Center | Emergency Power Planning Fact Sheet If you rely on electricity or battery-dependent medical or assistive devices, use this checklist to plan for backup power, identify alternate power options, and prepare for power outages

PG&E | Community Resource Centers: Visit to find a safe place during power outages

PG&E | Customer Service Line (1-800-743-5000): Contact PG&E directly for power outage information, service updates, and support during power interruptions

PG&E | Medical Baseline Program: Register if someone in your household depends on power for medical equipment or health needs

PG&E | Outage Map: View current power outages, affected areas, and estimated restoration times

PG&E | Public Safety Power Shutoffs: Stay informed on planned outages and wildfire safety shutoffs. Also, review PG&E supply kit recommendations and checklists.

PG&E | Self-Identified Vulnerable Program: Receive additional notifications if you rely on power for safety but do not qualify for Medical Baseline

PG&E | Social Media (Facebook @pacificgasandelectric | X/Twitter @PGE4Me): Follow for real-time updates, power outage information, and safety guidance before and during outages

PG&E | Translation & Accessibility Resources: Access power outage information, preparedness guidance, and updates in multiple languages including English, Spanish, Mandarin, Vietnamese, Tagalog, Korean, and Russian

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